Service Management

Take control of your service quality management

Manage air cargo process control, quality monitoring and services improvements with highly configurable dashboards to measure internal and external service levels in real time.

Make service quality measurement transparent

Leverage an open API framework to monitor shipments and conduct validation checks based on agreed shipment norms. Send real-time alerts when norms have been violated to quickly address shipment integrity.

What Our Customers Are Saying

"We are extremely excited about our partnership with Mercator. They demonstrate the same core values we hold and have provided us with a timely, efficient solution to a complex issue while maintaining strong internal controls and providing excellent customer service. This solution has provided a valuable part of the foundation for our growth relating to our interline strategy."

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